DOMESTIC SHIPMENTS ONLY
To ensure that your package is properly delivered, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
All orders are subject to 3 days processing time that is separate and apart from the time it takes for a shipment to dropped off to the applicable carrier (USPS or UPS). Depending on a number of factors, standard domestic orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process.
Because we offer a store-wide free shipping, EXPERDITED and RUSH orders are not offered.
SHIPPING RATES & TIMELINES
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date the order was placed. Remember all orders are processed through standard shipment and delivery times or dates may vary depending on distance.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic we will use USPS or UPS to ship to most locations.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us at firstname.lastname@example.org within 10 days so we can file a claim with the carrier..
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days business days to complete (depending on the shipping carrier used).
Fays Wardrobe does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. We will only help with filing of the claim to confirm time, date, and designated address of delivery.
Fays Wardrobe will also double check the address we gave the carrier and the address you gave us to make sure they match. If there were any errors on our end, you will get a full refund.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.